Software Service Contract
ADC Barcode offers Software Support Contracts to help keep your business running at its optimum all year round, this gives you the peace of mind in knowing that your software is in the safe hands of highly trained professionals
- Bug Fixes Only
- Basic Phone Support
- Bug Fixes Only
- Minor Updates
- Basic Phone Support
- Bug Fixes Only
- Minor & Major Updates
- Basic Phone Support
Hardware Service Contract
ADC offers an array of service agreements designed to keep your printing solution in proper working conditions. You will have peace of mind in knowing that highly trained professionals using quality parts are servicing your printer. An ADC service agreement is a cost-effective means of planning and budgeting your annual maintenance expenditures. We have two main types of agreements but we can customise an agreement to the needs of your business.
- Best suited to businesses that use their printer somewhat infrequently.
- Covers the cost of labour once the printer is shipped back to the ADC factory.
- Five day lead time from return to repair.
- Includes technical support
- Back-to-Base Repair
- Technical Support
- Best suited for industries that use their label printers daily
- One call brings a highly skilled and trained service technician to your facility fast
- PM’s done bi-annually
- 24 hour technical support available
- Covers the cost of labour and travel
- Service technician is guaranteed to arrive at your premises with 8 hours of logging the call
ADC Barcode Service Agreement Snapshot
| ONSITE REPAIR | Back-to-Base |
Comprehensive Contract |
| Back-to-Base Repair |  |
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| 8 Hour Response Time | |
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| Preventative Maintenance | |
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| Technical Support | |
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Preventative Maintenance
Chasing problems from machine to machine is not only maddening, it’s grossly inefficient. A doctor would never just treat symptoms. They practice preventative medicine in an effort to give their patients the best quality care. IT management should be tackled in the same way. A preventative approach boasts efficiency, performance and availability.
ADC Barcode offers preventative maintenance visits to all our customers. Preventative maintenance allows businesses to head off problems before they occur by ensuring all systems are maintained and updated regularly. This in turn reduces printer downtime for production. It is recommended that all barcode label printers receive up to two PM’s per year.
- Our engineers are trained to maintain and repair all makes and models of barcode label printer
- 75% of a typical IT budget is spent on maintaining existing IT operations
- 40% of total resolution time is spent on problem isolation and root cause analysis rather than actually solving the problem
- IT Managers have said that they can spend up to 15% of their time working on printer issues