Service & Support

Software Service Contract

ADC Barcode offers Software Support Contracts to help keep your business running at its optimum all year round, this gives you the peace of mind in knowing that your software is in the safe hands of highly trained professionals

1 Basic Contract

  • Bug Fixes Only
  • Basic Phone Support

2 Standard Contract

  • Bug Fixes Only
  • Minor Updates
  • Basic Phone Support

3 Premium Contract

  • Bug Fixes Only
  • Minor & Major Updates
  • Basic Phone Support

Hardware Service Contract

ADC offers an array of service agreements designed to keep your printing solution in proper working conditions. You will have peace of mind in knowing that highly trained professionals using quality parts are servicing your printer. An ADC service agreement is a cost-effective means of planning and budgeting your annual maintenance expenditures. We have two main types of agreements but we can customise an agreement to the needs of your business.

1 Back-to-Base Contract

2 Comprehensive Contract

ADC Barcode Service Agreement Snapshot



Comprehensive Contract

Back-to-Base Repair
8 Hour Response Time
Preventative Maintenance
Technical Support

Preventative Maintenance

Chasing problems from machine to machine is not only maddening, it’s grossly inefficient. A doctor would never just treat symptoms. They practice preventative medicine in an effort to give their patients the best quality care. IT management should be tackled in the same way. A preventative approach boasts efficiency, performance and availability.

ADC Barcode offers preventative maintenance visits to all our customers. Preventative maintenance allows businesses to head off problems before they occur by ensuring all systems are maintained and updated regularly. This in turn reduces printer downtime for production. It is recommended that all barcode label printers receive up to two PM’s per year.

  • Our engineers are trained to maintain and repair all makes and models of barcode label printer
  • 75% of a typical IT budget is spent on maintaining existing IT operations
  • 40% of total resolution time is spent on problem isolation and root cause analysis rather than actually solving the problem
  • IT Managers have said that they can spend up to 15% of their time working on printer issues