Label printing solutions can be very expensive. Not only is there the initial cost of purchasing the machines but there is also the upkeep to factor in. If not properly maintained label printer repairs can be extremely expensive.
When investing in such an expensive solution it is important that the printers are taken care of, to get the most out of them.
This is why we would recommend that any company that implements labelling solutions would also take out label printer maintenance contracts.
Here are ten reasons why we think that a maintenance contract is a necessity:
It is important to ensure that a label printer is properly serviced at least twice a year. This is called preventative maintenance. By adhering to a strict PM schedule the likelihood of a machine failing is significantly reduced. Preventative maintenance is performed while the machine is still working, so that it doesn’t breakdown unexpectedly. Resolving a small issue during a routine PM prevents it from turning into a major problem that can halt production.
If a company has a maintenance contract then they automatically take precedence when logging calls. An engineer would aim to get to site as soon as possible and at most there would be an eight hour response time. Out of contract work can take days and sometimes weeks to schedule as contract repairs needs to take precedence.
Label printer maintenance contracts come with free telephone technical support. This is a convenient option if you just have a question, or need clarification on something. Instead of having to get an engineer out onsite, they can answer your question over the phone. This is both cost and time effective as it means an engineer will not have to travel onsite for small trivial matters.
With a maintenance contract remote support is available. This would mean that an engineer can log on to your network and resolve any issues that you are having from their office. This is particularly useful if you need printing templates changed or added, or if you are trying to set up wireless printing. Again it saves on the cost and time of an engineer going on to site to complete this job.
With a contract training and installation is covered. This means that when a new printer is purchased, it won’t just be delivered to you so you can figure it out yourself, but an engineer will arrive onsite with the printer, set it up to your exact specifications, and show the staff exactly how to operate it.
Keeping track of a maintenance schedule can be a nightmare. With a contract this is all covered for you. The engineer will keep a log and contact you when it is time for the next PM.
He will also keep a log of all parts used, and when parts need to be replaced. This means they can be ordered beforehand to avoid delay.
With label printer maintenance contracts there are two options that you can choose for a repair or service. The first is onsite maintenance. This would mean that an engineer would come to you, and complete the repairs/service onsite.
The second option is the back to base repair. This would mean that the problem printer would be shipped back to the engineers work shop to be worked on there. When the repairs/service is completed it would then be sent back.
Having both options available will allow you flexibility.
Sourcing new parts for a printer can be quite difficult. In many cases you would need to have a relationship with the manufacturer to be able to secure the parts you need. With a contract an engineer will determine if and when new parts are needed and he will be able to source them for you. When that is done he will go back onsite as soon as he has them and install them immediately.
A service contact is proven to significantly reduce printer downtime. Between the PM visits, and the fast call out response time a speedy repair is a guarentee.
An engineer will also be able to pre-determine if and when new parts will be needed. This is extremely beneficial as the parts can be sourced and replaced before they fail.
Taking out a maintenance contract is significantly more cost effective than doing on demand repairs. A contact covers the call out charge; the travel time and the onsite labour whereas if you were to call out an engineer out of contract it could cost a minimum of €300 per call out.
Regular PM’s, pre-determining replacing parts and reducing downtime can also save a company a significant amount of money.
ADC Barcode is involved in the supply of barcode scanners, barcode label printers, barcode verifiers and label applicators. We also provide custom software, EPOS systems & hardware, RFID and wireless networking technology amongst other professional services. Get in touch now and obtain more information.