SERVICE & SUPPORT

At ADC Barcode we supply a fully comprehensive service solution. Our number one priority is to ensure that we maintain world class service and support standards for all our customers. All our service engineers are fully trained to service and repair all our products across a wide range of makes and models. 

Our nationwide network of engineers are manufacturer trained and certified. ADC prides itself on knowing our customers, their applications and the associated problems. We have 25 years industry experience to draw on and we always ensure that our customers get the best support possible.

At ADC we offer several service options, specifically to make things as seamless as possible for our customers. Our service options include:

Service & Repair Contracts:

At ADC Barcode we provide all our customers with the option to sign up for a Service Contact. This gives our customers the reassurance that in the event of a breakdown your equipment is covered by world class engineers with a limited downtime. Our annual service plans include all travel, labour and consumable parts. We also provide onsite preventative maintenance. 

Onsite Maintenance:

Our onsite maintenance team are able to cater to anything from full breakdown repairs to annual services. Our team is dedicated to ensuring a fast response time so we can limit our customers downtime.

Back-to-Base Repair:

ADC also offers our customers a back-to-base repair option which means we will take your product to our service depot and repair it from there. We can collect the product or it can be delivered to our door depending on the customers’ preference. 

Technical Support:

In addition to our Repair & Service options we also provide full telephone and email support on our products. 

Service and Support